About us
Consumer Complaints
Complaints

Our goal is to address your concerns and provide you with the best possible service. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the issue quickly. We encourage you to share your concerns or questions with us.

To submit any complaints related to services rendered by Lyons Xpress, please contact us at:

Phone: (973) 817-8448 or Toll Free at (855) 459-9400
Email: [email protected]
Mail: Lyons Xpress Inc. ATTN: Customer Service
26 Wilson Avenue, Newark, NJ, 07105 USA

For any unresolved issues with Lyons Xpress, you may also contact:

Consumer Financial Protection Bureau (“CFPB”)
P.O. Box 2900 Clinton, IA 52733-2900
Telephone: (855) 411-2372
www.consumerfinance.gov/complaint.

The following information applies to the resident(s) of the states identified below:

Connecticut

Connecticut Department of Banking
260 Constitution Plaza Hartford, Connecticut 06103
Telephone: (860) 240-8180 or Toll Free: (800) 831-7225, press option 2
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Money-Transmitter

Florida

Florida Office of Financial Regulation
Division of Finance Institutions
Consumer Assistance Group
200 E. Gaines Street Tallahassee, Florida 32399-0381
Telephone: (850) 487-9687 Fax: (850) 410-9300
https://flofr.gov/sitePages/fileacomplaint.htm

New Jersey

New Jersey Department of Banking and Insurance
Mail: NJDOBI PO Box 471 Trenton, New Jersey 08625-0471
Telephone: (800) 446-7467 Fax: (609) 777-0508
https://www.state.nj.us/dobi/consumer.htm

Maryland

Maryland Department of Labor
500 North Calvert Street Suite 402 Baltimore, Maryland 21202
Telephone: (410) 230-6077
https://www.dllr.state.md.us/finance/consumers/comphow.shtml

Georgia

Georgia Department of Banking & Finance
2990 Brandywine Road Suite 200 Atlanta, Georgia 30341
Telephone: (888) 986-1633
https://dbf.georgia.gov/consumer-resources

Massachusetts

Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance
Unit 1000 Washington Street 10th Floor Boston, Massachusetts 02118-6400
Telephone: (800) 495-2265 Fax: (617) 956-1501
https://www.mass.gov/banking-complaints