It is the responsibility of the client to provide correct information of both sender and recipient. Lyons Xpress will pay your remittance in local currency, unless otherwise specified. Besides our transfer fees, we may make money when exchanging US Dollars into a foreign currency. The currency exchange rate will be clearly stated in your receipt, and any difference between what is paid to you and the rate Lyons Xpress receives will be kept by us as earned fees for the transaction. The expected time of delivery of the transfer is between 1-5 business days. Lyons Xpress shall not be responsible for any delays in the transfer of funds resulting from incomplete or inaccurate information provided by the remitter, and/or caused by the beneficiary, and/or related to compliance obligations, and/or due to hours of operation, holidays, etc. at the depository bank designated by the remitter. Lyons Xpress will not provide refunds if the recipient has been paid. You can cancel for a full refund within 30 minutes of payment, unless the funds have been deposited. Please, make sure any cancellations are made on time to avoid any preventable circumstances. No complaints will be accepted after 180 days from the date of this receipt. Complaints may take 3 business days to resolve. Lyons Xpress will comply with all identification and reporting requirements of all applicable laws and regulations. Lyons Xpress will not disclose any personal, non-public information with non-affiliates or outside marketers. In no event shall Lyons Xpress be liable for damages other than the refund of the principal amount and fees paid, if applicable. Lyons Xpress is regulated by State Banking Departments where it is licensed.
How to File a Complaint:
If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Lyons Xpress INC., you may contact our Customer Service Department.
Lyons Xpress Inc.
26 Wilson Avenue Newark NJ 07105
Telephone: (973) 817-8448
Fax: (973) 817-8545
If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to The State Banking Departments of:
Consumer Financial Protection Bureau
License number: MT-1375928
License Number: FT230000226
Florida Office of Financial Regulation
Physical Address: 101 E. Gaines Street Tallahassee, FL 32399
Mailing Address: 200 E. Gaines Street Tallahassee, FL 32399
or Post Office Box 8050 Tallahassee, FL 32314-8050
Telephone: (850) 487-9687
License Number: 63880
License Number: 1375928
Maryland Department of Labor, Licensing & Regulation
500 North Calvert Street, Suite 402 Baltimore, Maryland 21202
Telephone: (410) 230-6100 Toll Free: (888) 784-0136
DBA Lyons Money Transfer Inc.
License Number: FT1375928
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance
Unit 1000 Washington Street, 10th Floor Boston, MA 02118
Main: (617) 956-1500 Toll Free: (800) 495-2265 TDD: (617) 956-1577
License Number: L058583
New Jersey Department of Banking and Insurance
Mail: NJDOBI PO Box 471 Trenton NJ 08625
Telephone: 609-292-7272 or (800) 446-7467